Privacy Policy

Last updated: April 1, 2026

1. Introduction

Qontak ("we", "our", or "us") operates a WhatsApp Business messaging platform integrated with Meta's APIs. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

• Account information: Name and email address obtained via Google Sign-In.
• WhatsApp Business data: Phone number IDs, business account IDs, and message templates connected through Meta's WhatsApp Business API.
• Contact data: Phone numbers and names of contacts you add to the platform.
• Message data: Content and metadata of messages sent and received through the platform.
• Usage data: Log data such as IP addresses, browser type, pages visited, and timestamps.

3. How We Use Your Information

• To provide, operate, and maintain the platform.
• To authenticate your identity via Google Sign-In and Firebase Authentication.
• To connect your WhatsApp Business account via Meta's APIs.
• To send and receive WhatsApp messages on your behalf.
• To improve and personalize your experience.
• To comply with legal obligations.

4. Data Sharing

We do not sell your personal data. We share data only with:

• Meta Platforms: To deliver WhatsApp messaging functionality via the WhatsApp Business API, subject to Meta's Business Policy.
• Google / Firebase: For authentication and data storage services.
• Legal authorities: When required by applicable law or valid legal process.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

6. Security

We implement industry-standard security measures including encrypted data transmission (TLS), Firebase security rules, and access controls. No method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Data portability.

To exercise these rights, contact us at the address below.

8. Cookies

We use session cookies and local storage to maintain authentication state. We do not use third-party advertising cookies.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal data from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Qontak
Email: service@setiamanggalaabadi.com